Refunds and cancellation

Omniviewlab is delivered over the internet and used in a web browser. There is nothing to ship, nothing to install, and no physical goods, so there is no shipping policy and no returns process for goods.

Access is provisioned to your business account once your first payment clears, normally within one business day, and we email you when it is ready. If provisioning takes longer than two business days, tell us and we will either fix it or refund you in full.

You can cancel at any time, from your account or by emailing [email protected] from the address on the account. We act on an emailed cancellation within one business day and confirm it in writing.

Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then, and you are not charged again.

Cancelling does not by itself delete your data. Your records remain available for export for 30 days after access ends, and are then deleted — see the privacy policy.

A free trial needs no payment details, so it is never charged and there is nothing to refund. When it ends the package pauses and your data is kept until you choose a package to pay for.

We refund in full, without argument, in these cases:

Within 14 days of your first payment, for any reason, if you have not used the service beyond setting it up. Write to [email protected] and we refund the whole amount.

If we could not provision your account within two business days of your first payment clearing.

If you were charged after cancelling, or charged twice for the same period, or charged an amount other than the one shown on the plan.

If we materially reduce what your plan includes and you cancel because of it, we refund the unused part of the period.

If the service is unavailable for more than 24 consecutive hours through our fault, we refund the affected part of the period on request.

Within 14 days of buying an AI credit pack, if none of its credits have been used.

We do not refund the unused remainder of a period you chose to cancel part-way through — you keep access for the rest of it instead.

We do not refund periods already used, and we do not refund an account terminated for breach of the acceptable use policy.

AI assistant credits that have been used are not refunded. A pack is refundable only while none of its credits have been used.

None of this affects any right you have under the law where you live that cannot be excluded by agreement.

Email [email protected] from the address on the account, saying which payment you mean. You do not need a form or a reference number.

We answer within one business day. Where a refund is due we process it within five business days, to the payment method it was taken from. How long it then takes to appear is up to your bank — usually a few days, occasionally longer.

If you think a charge is wrong, please contact us before disputing it with your bank. We can almost always resolve it faster than a dispute can.